Coodination of Collaborative Cooperation – What Works and How

Stream: Working For Accountability in Cross-Agency Responses
Date: Wednesday, 11 February 2015
Time: 1.00 pm – 2.45 pm


Meeting the needs of families with complex factors associated with family and domestic violence is the challenge of service delivery in the Kimberley. Challenging, not only for families, but for organisations working together to deliver services. At a deeper level, the challenge requires us to step out of the protective boundaries of individual organisations and venture into the cultural change of collaboration, coordination and cooperation to result in seamless services to those experiencing high risk FDV. Work undertaken in the Coordinated Response Service at Anglicare WA relies on the three C’s noted above. The coordination of three equal partners in monitoring high risk cases provides the back drop for our intra and interagency relationships. With the success of this approach, the future opens up the involvement of other partners to join to the cultural landscape of particular regions and metropolis’ to further enhance system safety for women and children. At the heart of our ways of working with others from vastly different theoretical understandings are relationships of collaboration, coordination and cooperation. Through the lens of a case study, this presentation discusses these concepts that are critical agencies working together, enhancing safety for those experiencing high risk violence and abuse.


Vanda Francke (Presenter), Anglicare WA
Vanda Francke is a Social Worker with over 16 years of therapeutic clinical experience particularly in family and domestic violence services and family separation services at Anglicare WA. She has provided professional training and development and consultancy across family and domestic violence services previously and in her current role is coordinator of the Coordinated Response Service in Broome Western Australia.